Customer Service Representative - Mandarin - Segamat
TeleperformanceIskandar Puteri, Johor, Malaysia
Posted November 12, 2024
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
The Customer Service Representative (CSS) will manage and respond to customer inquiries via phone and email, representing the client and providing support via the website shopping channel. This role emphasizes customer service, problem-solving, and maintaining a professional image for the brand. It requires a proactive and positive approach to customer interactions.
Requirements
- Bachelor’s Degree or Diploma or equivalent
- B2 level English Language proficiency
- Minimum 6 months work experience in customer support
- Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related field
- Minimum typing speed of 40wpm with 90% accuracy
- Computer literacy in Microsoft Windows and Microsoft Office
