Digital Customer Expert - Mandarin (Work from Home)

We are seeking a Digital Customer Expert to join our team, handling inquiries via phone, chat, and email. The role requires empathy, professionalism, and problem-solving skills, while adhering to company policies and security standards. It's a dynamic position with self-discipline and a willingness to learn.

Requirements

• Confidence in delivering decisions and explaining policies
• Patience in listening to and conveying client's message
• Strong people skills including communication and emotional intelligence
• Voice tone control
• Adaptability to different customers and cultures
• Resiliency to handle stress and pressure
• Curiosity with a learner's mindset
• Ownership to drive resolution
• Drive to achieve targets/KPIs
• Typing speed and accuracy
• IT skills
• Numerical skills
• Channel-specific skills
• Technical troubleshooting
• Understanding of contact center environment

Benefits

• Work from Home
• Flexible hours