Quality Analyst - Japanese Speaking

This Quality Analyst position in a client operations environment in Thailand involves analyzing data and conducting QA evaluations on client-specific requirements. The role requires proficiency in English and Japanese, and the candidate should be able to rotate their shift schedule. Responsibilities include problem solving, reporting, and SME guidance.

Requirements

• Conduct root cause and data analysis
• Conduct QA evaluations per client requirements
• Act as escalation point for process questions
• Act as subject matter expert (SME) for QA evaluations
• Participate in problem prevention and continuous improvement projects