Quality Team Lead - English

We are seeking a dedicated Quality Team Lead to oversee the quality assurance process for our BPO operations within Malaysia. This role focuses on ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts. The team lead will also be responsible for improving performance and customer experience.

Requirements

• Bachelor’s degree or diploma in any field.
• Fluent in English (spoken and written).
• Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment, with at least 1–2 years in a team lead/supervisory role.
• Strong analytical skills with attention to detail.
• Excellent communication, leadership, and coaching abilities.
• Ability to manage multiple priorities and work under pressure.
• Experience in creating reports and using QA tools.
• Flexibility to work on rotational shifts if required.