Quality Team Lead - English

We are seeking a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. This role involves ensuring service excellence, driving compliance with quality standards, mentoring a team of Quality Analysts, and providing actionable insights to improve performance and customer experience. The ideal candidate will have a strong analytical and communication skills.

Requirements

• Bachelor’s degree or diploma in any field.
• Fluent in English (spoken and written).
• Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment.
• Strong analytical skills with attention to detail.
• Excellent communication, leadership, and coaching abilities.
• Ability to manage multiple priorities and work under pressure.
• Experience in creating reports and using QA tools.
• Flexibility to work on rotational shifts if required.