CRM Insights & Innovation Manager
Ten GroupCape Town, Western Cape, South Africa
Posted August 28, 2025
Full Time
About the Company
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Bank of America, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients. Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications. Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year. Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').
Job Description
Ten is seeking a CRM Insights & Innovation Manager to elevate their CRM strategy through a deep understanding of customer engagement. This role focuses on building a centralized CRM reporting framework, identifying key trends, and refining attribution models. The ideal candidate will be proficient in Braze and Tableau, with a forward-thinking mindset and a commercial perspective.
Requirements
- 4+ years of experience in CRM insight or customer analytics roles
- Proven success in turning insight into action across complex CRM ecosystems
- Expert in Braze and Tableau, with hands-on experience using both to drive measurable results
- Strong analytical mindset, uncovering insights, driving decisions, and communicating impact
- A data-oriented critical thinker and problem solver
- Deep understanding of CRM metrics, lifecycle strategy, and marketing attribution
Benefits
- Competitive salary
- Flexible work arrangements
- Paid time off
- Paid Sabbaticals
- Extra Rewards
- Remote Working Holidays
- Employee Discounts
- Company contribution towards medical aid
- Transport Home for late shift