Implementation & Adoption Manager
Tennr (YC W23)New York, New York, United States
Posted December 12, 2025
Full Time
About the Company
Tennr accelerates healthcare providers' transition from fax to first visit by leveraging RaeLM™, a unique vision-language model designed to interpret unstructured medical records against complex payor criteria. This innovative approach ensures payor-ready documentation, enhances conversion rates, and reduces first-pass denials, offering a distinctive solution in the industry.
Job Description
As an Implementation & Adoption Manager at Tennr, your mission is to make our customers deliriously happy by delivering great software and being a trusted, strategic partner to complex healthcare organizations. You'll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, and work across stakeholders to develop internal tools and processes that make both customers and our team more effective.
Requirements
- 2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
- Self-starter with an entrepreneurial mindset
- Ability to multitask across multiple accounts and effectively communicate with diverse teams and stakeholders
- Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements
- Exceptional written and verbal communication skills and strong interpersonal instincts
- Passion for interpreting complex data and uncovering meaningful trends
- Detail-oriented mindset with a focus on continuous improvement and operational excellence
Benefits
- New, spacious Chelsea office
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave