The Social Media Assistant plays an essential role within TentBox’s global comms team, supporting the day-to-day running of our social channels and helping to nurture our thriving TentBox community.
Requirements
- Actively monitor TentBox’s social platforms, responding to comments, messages, and mentions where appropriate.
- Engage actively with member posts in the Facebook Community and comments to foster a supportive, positive environment.
- Help maintain a consistent and approachable brand tone in all online interactions.
- Flag high-value conversations or customer feedback to the wider comms or product teams.
- Identify opportunities to feature or amplify member-generated stories and content across TentBox channels.
- Support the Social Media Manager in planning and publishing content across TentBox’s global social channels.
- Ensure all posts are formatted correctly, scheduled on time, and optimised for each platform.
- Coordinate closely with the Creator Manager to ensure UGC and creator content are uploaded accurately and credited appropriately.
- Help collect, tag, and organise content assets including UGC, creator material, and brand shoots, ensuring everything is properly filed and accessible in the content library.
- Curate standout posts or trends from the TentBox community to share with the broader team and inform content or product ideas.
- Assist with rolling out brand and product campaigns across social platforms.
- Coordinate asset uploads, track scheduled posts, and ensure consistent visuals and messaging across channels.
- Track engagement within the TentBox Facebook Group and social channels — identifying trends, popular topics, and areas for improvement.
- Share relevant community insights with the Social Media Manager and Product Team to inform ongoing strategy and product development.
- Support monthly reporting on community and channel performance.
- Keep an eye on social and community trends, emerging creators, and content ideas that could be relevant to TentBox.
- Contribute creative ideas for posts, stories, and campaigns that strengthen our brand presence and community connection.
Benefits
- Competitive salary
- Generous parental leave
- Tuition reimbursement
- Four-day workweek
