Product Support Engineer (ATD, Hsinchu Taiwan)

We are looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of IST Products.

Requirements

• Represent PS Engineering as a core team member on both existing and new products
• Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations
• Lead and project management on field upgrades and NR projects
• Manage technicians in Taiwan – Satellite sites and Customer site
• Analyze trends and identify opportunities to improve the reliability of our systems
• Collaborate with design engineering on design in serviceability (DFS)
• Develop a Field Replaceable Unit (FRU) strategy
• Support system installation and work with install coordinator on required tools, resources, etc.
• Assist in creating and reviewing support documents
• Create and provide Product Training Documents together with our Techn Writer
• Travel expectations to Customer sites, Cebu and North reading

Benefits

• Medical claims
• Group insurance
• Retirement plans
• Paid vacation & holidays
• Tuition assistance programs