Customer Success Manager (H/F)
TESSANParis, Ile-de-France, France
Posted February 1, 2025
Full Time
About the Company
Tessan is a French start-up specializing in telemedicine.
Job Description
Tessan, a French start-up specializing in telemedicine, is looking for a Customer Success Manager to ensure customer satisfaction, loyalty, and growth. The ideal candidate has 5+ years of experience in CSM, Account Manager, or KAM roles and knowledge of the healthcare world.
Requirements
- Minimum 5 years of experience in CSM, Account Manager, or KAM roles
- Experience in a high-growth environment/scale-up
- Strong autonomy and ability to manage multiple projects simultaneously
- Commercial temperament
- Knowledge of the healthcare world
- Excellent interpersonal and customer service skills
- Mastery of a CRM tool (ideally HubSpot)
- Leadership and excellent written and oral communication skills
Benefits
- Remote work (1 day a week)
- Alan Health Insurance (50% coverage for you and your children)
- Swile Card (€12/day)
- Free Snack & Drinks (Tessan Breakfast every Tuesday, Tessan Lunch every month)
- Brand-new offices (Paris)
- Convivial moments (Tessan Party, birthdays, aperitifs...)