Senior Software Engineer - Customer Engineering
TetraScienceUnited States • United States
Posted July 10, 2025
Full Time
About the Company
TetraScience is the Scientific Data and AI Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Tetra Scientific Data and AI Cloud(TM) is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.
Job Description
TetraScience is the Scientific Data and AI Cloud company that catalyzes the Scientific AI revolution. We're looking for a Senior Software Engineer - Customer Engineering to work with customers to address technical issues and improve customer experiences.
Requirements
- 7+ years of experience with a proven track record of excellence in Performance, Scale, Resiliency and Customer Support
- Experience resolving technical support issues and escalations efficiently
- Must have troubleshooting experience with API and various types of integration at scale in AWS
- Must have experience with CloudNative platforms and applications, Micro-services, Docker and SaaS deployments
- Must have experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search
- Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
- Demonstrated experience of debugging software reliability issues in a distributed environment
- Must have excellent interpersonal and communications skills. Must be self driven, innovative, and willing to take initiative.
- Strong familiarity with using CRMs like Zendesk or Salesforce
- Bachelor's degree in engineering, or technical related field
Benefits
- Competitive Salary
- equity in a fast growing company
- 100% employer paid benefits
- 401K
- Generous paid time off (PTO)
- Flexible working arrangements - Remote work + Boston office as needed