Responds to patient calls, provides scheduling support, and ensures patient confidentiality in a busy call center.
Requirements
- Excellent communication (written and verbal) and interpersonal skills.
- Demonstrated ability to respond to inquiries and concerns effectively, professionally, and in a timely manner.
- Previous experience in a healthcare call center.
- Previous experience performing complex patient scheduling.
- Knowledge of basic medical terminology.
- Experience with Electronic Health Record (EHR) Systems or healthcare scheduling software.
- Bilingual- English and Spanish.
- High school diploma or GED.
- One (1) year customer service, multi-line call agent and/or call center experience.
- Healthcare setting preferred.
Benefits
- Competitive compensation
- Opportunities for professional development
