Player Support Agent

TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. We are looking for top-class player support agents to support countless exciting games and titles worldwide.

Requirements

• Experience in Translation, Communication, Customer Service or similar
• Strong written and verbal communication skills in English
• Native level or full proficiency in the languages listed (knowledge of additional languages is a plus)
• Availability to work weekend shifts
• Passion for gaming and ideally experience working in the gaming industry
• Basic knowledge of social media from both user and professional points of view
• Keen to work in an international environment
• Excellent organizational skills, ability to multitask and adapt to changing priorities
• Good knowledge of MS Office
• Excellent interpersonal skills
• Ability to work independently with minimal supervision as well as part of a wider team
• Strong analytical, troubleshooting, problem-solving and decision-making abilities
• Critical thinking skills to be able readily offer clients and players innovative solutions

Benefits

• Opportunity to hone and improve your skills
• Chance to work closely with a team of like-minded people
• Valuable and transferable work experience in the games industry
• Ongoing training and professional self-improvement opportunities