Player Support Project Manager (China)

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. We're driven by our love of gaming and our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Requirements

• Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership: Lead by example, training managers by demonstrating best practices.
• Performance Management: Regularly review team performance through one-on-one feedback sessions.
• Recruitment & Training: Select, interview, and onboard new team members at all levels.
• Process Improvement: Actively seek and implement methods to enhance project efficiency.
• Risk Management: Develop and implement solutions for potential challenges identified through project data.
• Documentation: Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

Benefits

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.