Join Evernorth Health Services to drive innovation in customer engagement platforms and shape intuitive, efficient, and empathetic voice solutions that make a difference in healthcare.
Requirements
- 5+ years of experience in product management with a focus on customer engagement or voice technologies
- 3+ years working with telephony platforms, IVR systems, and cloud-native technologies (AWS, Azure, or GCP)
- Bachelor's degree in a quantitative or technical field (Computer Science, Engineering, Information Systems or related discipline)
- Experience with call routing strategies, IVR design and integration with CRM or contact center platforms
- Familiarity with speech recognition, natural language processing and secure voice authentication
- Proven ability to translate business objectives into technology-driven solutions that enhance customer experience
- Strong understanding of compliance and security standards in healthcare technology
Benefits
- Comprehensive range of benefits with a focus on supporting whole health
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year and paid holidays
- Medical, vision, dental, and well-being and behavioral health programs
