Remote Customer Support Specialist
The Hello TeamLocation not specified
Posted December 12, 2025
Full Time
About the Company
The Hello Team is a 24‑hour call‑answering and lead‑management service tailored for the home‑healthcare sector. Their multilingual agents—English, Russian, Uzbek, and Spanish—handle inbound calls, capture customer information, book appointments, and add new leads to your CRM, all while maintaining HIPAA compliance. Leveraging proprietary scripting software and industry‑specific training, the team ensures high‑quality interactions that keep your business open around the clock. With a focus on seamless communication and data security, The Hello Team differentiates itself by combining round‑the‑clock support, multilingual expertise, and a tech‑driven approach to lead capture and appointment scheduling.
Job Description
Full-time, remote opportunity for a skilled and motivated Customer Support Specialist to deliver high-quality support and ensure a seamless customer journey.
Requirements
- Advanced level of English (written and spoken)
- Strong communication skills in English (spoken and written)
- Schedule flexibility to work on EST (New York time)
- Excellent interpersonal skills, self-motivated, with a strong work ethic
- Phone Etiquette and Customer Experience skills
- Previous experience in customer service is a plus
- Excellent attention to detail and time management skills
- Ability to work independently and meet deadlines with minimal supervision
Benefits
- 100% remote work
- Compensation in USD
- Full-time position with 40 hours per week
- Opportunity to help elderly individuals and contribute to their well-being
- Great work environment with potential for growth
