Account Representative/Collections Billing Specialist

The Law Office of Bryan Fagan is seeking a proactive Account Representative responsible for client relationship management, ensuring high levels of engagement, satisfaction, and retention. This role involves proactive communication, conflict resolution, and financial transparency. The position requires strong communication skills and a knack for working with numbers.

Requirements

• 2+ years of experience in customer service, client success, or account management
• Strong verbal and written communication skills
• Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms
• Demonstrated ability to manage multiple accounts and prioritize effectively
• Proficient in Excel

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance