Customer Services Team Lead

A Customer Service Team Leader is needed to manage and inspire a dynamic support team in Cape Town. The brand is known for its design-driven lifestyle and homeware products and places customer satisfaction at its core.

Requirements

• Minimum 3-5 years of experience in customer service
• At least 1 year in a team leader or supervisor role
• Experience in retail, e-commerce, or premium lifestyle/consumer goods brands
• Strong understanding of customer service platforms, CRM systems, and omnichannel communication
• Excellent communication skills (written and verbal)

Benefits

• Employee discounts
• Professional development opportunities
• Beautiful work environment