IT Support Engineer
The Legends AgencyCape Town, Western Cape, South Africa • United Kingdom
Posted December 11, 2025
1920000 - 2160000 ZAR year
Full Time
About the Company
A UK-based Managed Service Provider, expanding internationally after 14 years of consistent growth.
Job Description
We are seeking an IT Support Engineer to join our team. The successful candidate will have a strong passion for problem-solving and helping people, with a minimum of 2 years experience in an IT helpdesk environment. Responsibilities include logging incidents, troubleshooting IT issues, and maintaining accurate case details.
Requirements
- Minimum of 2 years experience in an IT helpdesk environment
- Fluent in English with excellent communication skills
- Strong customer support experience (phone/email)
- Proficiency in Microsoft products and technologies, including Windows Desktop OS troubleshooting, Microsoft 365 Admin Centre, User Management, Exchange, and Licensing, and troubleshooting hardware issues (laptops, desktops, peripherals)
- Desirable Skills: Experience with Remote Monitoring/Patch Management tools, Familiarity with Microsoft Entra, Mac OS, and Google Workspace, Knowledge of cloud services like online backup, email filtering, and antivirus solutions
Benefits
- Competitive salary package
- 20 days of annual leave plus UK bank holidays, with increases based on service
- Company-issued laptop, monitor, and peripherals