Help Desk Technician

Help Desk Technician responsible for receiving, resolving, escalating, and monitoring customer issues/requests. Provides immediate assistance and problem resolution for service inquiries concerning OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals.

Requirements

• High School diploma or GED
• 1 year Help Desk/Operations experience
• Excellent phone based communication skills
• Working knowledge of desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment
• PC and computer terminology, computing technologies, PC operating systems and applications
• Microsoft Operating Systems and Microsoft Office products

Benefits

• Retirement plan options with generous employer contribution
• Affordable health insurance options
• Paid vacation and sick leave
• Short and long-term disability and paid parental leave