Remote Call Center Customer Service Representative
The Sydney Call Centre Inc.Los Angeles, California, United States
Posted October 15, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is a fast-growing tech-enabled business services company seeking a Remote Call Center Customer Service Representative. This role involves handling customer interactions via phone, email, and chat, troubleshooting issues, and maintaining detailed records. MCI emphasizes a positive work environment and career growth opportunities.
Requirements
- Handle customer inquiries via phone, email, and chat
- Provide accurate information about products, services, and policies
- Troubleshoot and resolve customer issues and complaints
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Follow all company policies, procedures, and compliance standards
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code