WAH Call Center Agent (Immediate Need)
The Sydney Call Centre Inc.Los Angeles, California, United States
Posted September 26, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is a rapidly growing tech-enabled business services company offering customer experience, business process outsourcing, and cloud technology solutions. They are seeking Work-at-Home (WAH) Call Center Agents to join a remote customer support team, providing top-tier service to a diverse range of industries. MCI offers a competitive compensation and benefits package, including paid time off, health insurance, and professional development opportunities.
Requirements
- Respond to customer inquiries via phone, email, or chat.
- Provide timely and accurate information regarding products and services.
- Troubleshoot and resolve customer issues professionally.
- Maintain detailed records of customer interactions.
- Meet daily performance metrics and call handling targets.
Benefits
- Paid Time Off
- Health Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code