WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre Inc.Calgary, Alberta, Canada • Riverside, California, United States
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is a rapidly growing tech-enabled business services company seeking a WAH Call Centre Representative to join their remote support team. The role involves handling customer calls, resolving concerns, and maintaining professionalism while adhering to call center protocols. MCI values employee growth, development, and a supportive work environment.
Requirements
- Handle inbound and/or outbound customer calls.
- Provide accurate information and resolve customer concerns.
- Maintain professionalism and empathy in every interaction.
- Record call details and customer feedback in the system.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code