Disney hotels are known for their attention to detail and outstanding Guest service. As the Front Desk Manager, this role will be responsible for leading a team to deliver an outstanding staff and arrival/departure experience.
Requirements
- Attend to all guest enquiries with poise in a helpful and professional manner
- Accountable for operational business decisions and understands when to empower Cast and leaders
- Remove barriers and identify opportunities for continuous improvement
- Develop and transfer knowledge and skills to entry level management leaders and multifunctional Frontline Cast
- Lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service
- Ensure target metrics and any legal and regulatory requirements are met in a timely manner
- Responsible to conduct daily pre-shift meetings as well as conducts daily briefing meetings to communicate relevant Guest, Cast or business information in a timely manner
- Model and ensure effective communication and promote positive relationships within and across lines of business, peers, and vendors to achieve a successful day-to-day operation
- Execute local projects, monitoring operational impact, readiness and schedules
- Anticipate future staffing needs and plan accordingly
- Responsible to resolve Guest concerns regarding concerns about experiences at the hotel, theme parks or other areas on Disney property
- Walk the area regularly; interacting with Guests, Cast Members and partners on a daily basis to ensure a seamless stay experience and delivery of superb service
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development