前台经理 Front Desk Manager

Disney hotels are known for their attention to detail and outstanding Guest service. As the Front Desk Manager, this role will be responsible for leading a team to deliver an outstanding staff and arrival/departure experience.

Requirements

• Attend to all guest enquiries with poise in a helpful and professional manner
• Accountable for operational business decisions and understands when to empower Cast and leaders
• Remove barriers and identify opportunities for continuous improvement
• Develop and transfer knowledge and skills to entry level management leaders and multifunctional Frontline Cast
• Lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service
• Ensure target metrics and any legal and regulatory requirements are met in a timely manner
• Responsible to conduct daily pre-shift meetings as well as conducts daily briefing meetings to communicate relevant Guest, Cast or business information in a timely manner
• Model and ensure effective communication and promote positive relationships within and across lines of business, peers, and vendors to achieve a successful day-to-day operation
• Execute local projects, monitoring operational impact, readiness and schedules
• Anticipate future staffing needs and plan accordingly
• Responsible to resolve Guest concerns regarding concerns about experiences at the hotel, theme parks or other areas on Disney property
• Walk the area regularly; interacting with Guests, Cast Members and partners on a daily basis to ensure a seamless stay experience and delivery of superb service

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development