Team Lead, Customer Success Scale

Thinkific is a learning commerce platform that unites community, courses, and content with commerce. We're looking for a Team Lead, Customer Success Scale to lead a team of Customer Success Managers and develop a strategy to drive the success of our Plus customers.

Requirements

• 3+ years of experience managing customer accounts
• Successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction
• Excellent team building, leadership, and 1-on-1 coaching skills
• Strong project management, problem-solving, and change management skills
• Empathic and able to step into a customer's shoes
• Strong written and verbal communication skills
• Rarely miss a task or follow-up
• Perform well under pressure and can handle emergency situations on the fly

Benefits

• Competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan
• Flexible Paid Time Off to maintain mental and physical health
• Health Benefits and Wellness
• Flexible Work
• Learning & Growth
• Home office setup