Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions.

Requirements

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals.
• 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms.
• Global and Large Law experience is highly preferred.
• Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech.
• Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
• A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing