Customer Success Manager (Legal AI Solutions) - Small Law

Thomson Reuters is seeking a Customer Success Manager to engage with customers to understand their business goals and develop tailored strategies to drive successful adoption of their legal AI solutions.

Requirements

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
• 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role
• Curiosity in technology/AI developments
• Strong interpersonal and communication skills
• Proactive, personable approach to problem-solving

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing