Director of Customer Success, RQ
ThreatConnectVirginia, United States
Posted September 17, 2025
Full Time
About the Company
ThreatConnect is a leading provider of threat intelligence and cybersecurity solutions, enabling organizations to enhance their cyber defense through AI-powered insights and automated processes. The company offers a comprehensive suite of services including security intelligence, threat management, and risk analysis, empowering enterprises to respond more effectively to cyber threats. With over 200 enterprise customers and thousands of security professionals relying on its platform, ThreatConnect stands out for its innovative approach to orchestrating and automating cybersecurity operations.
Job Description
ThreatConnect is seeking a Director of Customer Success, RQ to drive adoption and integration of their Risk Quantification (RQ) platform across their growing enterprise customer base. The role focuses on leading a team to achieve customer value, minimize churn, and enhance customer success. This involves overseeing customer support, providing recommendations, and influencing product roadmap priorities.
Requirements
- 8+ years of experience in consulting, cyber risk, or enterprise risk management
- Demonstrated experience leading strategic customer engagements and delivering measurable business outcomes
- Deep understanding of risk quantification concepts (e.g., FAIR, loss exceedance, likelihood modeling)
- Proven ability to lead and scale consulting or professional services teams
- Strong communication, presentation, and facilitation skills
- Strategic thinker with operational rigor
- Experience working in or with SaaS companies, especially with analytics, cybersecurity, or GRC tools
Benefits
- Comprehensive insurance coverage
- Unlimited paid time off
