Member Experience Team Lead
ThunesManila, Philippines
Posted October 29, 2025
Full Time
About the Company
Thunes is a global payment solutions provider offering real-time cross-border transactions through its Direct Global Network, which connects to over 7 billion mobile wallets and bank accounts worldwide. With a focus on speed, control, and cost efficiency, Thunes serves gig economy giants, super-apps, fintechs, PSPs, and banks, enabling seamless payments across more than 130 countries and 80 currencies. Its proprietary SmartX Treasury System and Fortress Compliance Platform ensure unparalleled security and compliance, making it a distinctive player in the international payments industry.
Job Description
Thunes is seeking a Member Experience Team Lead to manage a team focused on delivering excellent customer service through seamless, timely, and effective support. This role is pivotal in ensuring clients receive the support they need across multiple services, including digital payments and financial institutions. The role involves team leadership, operational excellence, process improvement, and communication.
Requirements
- Graduate from a reputable university with a relevant degree program
- 2+ years’ experience as a Team Lead or Supervisor
- Experience in the financial industry (e.g., payments, fintech, banking) is a plus
- IT experience in reading logs and understanding the statuses
- Proven coaching experience and ability to develop individual team members
- Experience with formal performance assessments and conducting tough conversations
- Strong analytical and critical thinking skills
- Strong communication skills, fluent in written and spoken English
- Sound like you?
