Client Care Representative - Queens, NY

The Client Care Representative will resolve client issues in a timely and skilled manner, maintaining high standards. They will act as a client advocate, liaise with departments, and perform administrative duties.

Requirements

• High school diploma or equivalent
• 2 years business experience with strong operational background
• Proficiency with Microsoft Excel, Word and Outlook
• Meticulous/Strong attention to detail
• Strong initiative and the ability to work without constant direction
• Strong English language verbal and written communication skills
• Ability to shift tasks to meet daily business needs
• High ability to collaborate, build strong business relations and influence without direct authority
• Detail oriented ability to communicate effectively with different levels of management
• Flexible work schedule and ability to work overtime as needed, including possible weekends
• Customer service orientation
• Excellent organizational abilities to manage and prioritize multiple tasks
• Ability to work with cross functional teams
• Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment

Benefits

• Liaison with all departments of the TSC
• Proficiency in Utilizing Salesforce Case Management/Clienteling database
• Diligent entry of a thorough and detailed salesforce case outlining an issue and resolution when necessary