Customer Support Specialist - Creator Support - Japanese Speaker

As a Creator Support Specialist, you will deliver outstanding white-glove service to TikTok creators, handling inquiries and issues across various channels, including email, ticketing systems, in-app messages, and live chat, with a strong emphasis on efficient, first-touch issue resolution. You will also take the lead in handling safety-related concerns, ensuring creators can engage with TikTok confidently and securely.

Requirements

• High proficiency in Japanese and English
• Minimum 1 year experience in user support or customer service
• Experience providing exceptional customer service via email/written channels
• Strong multitasking abilities and time management skills
• Strong written communication skills
• Proficiency with computers and CRM software
• Strong typing skills
• Literacy of internet culture and user behavior on social media
• First-class decision-making skills