TikTok LIVE - Global Customer Service Lead, English Speaking

The Global Customer Service Lead will manage a team of customer service agents, providing first-hand support and ensuring customer satisfaction through training and development. The role involves implementing policies and processes, contributing to special projects, and managing direct reports to improve service quality and productivity.

Requirements

• Manage a team of customer service agents
• Provide first-hand support and ensure customer satisfaction
• Implement policies and processes
• Contribute to special projects
• Manage direct reports
• Monitor OKR progress
• Develop and maintain relationships with clients
• Work with various teams to optimize processes

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance