Technical Support Engineer
TipaltiMedellín, Antioquia, Colombia
Posted July 30, 2025
Full Time
About the Company
Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. For more information, visit tipalti.com.
Job Description
As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams, assisting customers in maximizing the use of the global financial automation platform. Collaborate with engineering and product teams to resolve complex technical issues and deliver an exceptional customer experience.
Requirements
- Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
- Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
- API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.
- Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
- Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones.
- Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
- Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
- API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
- Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.
- Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability.
- Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.
Benefits
- Competitive benefits
- Flexible workplace
- Career coaching
- Environment where diverse individuals can thrive and make an impact