As a Customer Service Representative, you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions while providing exceptional in-store experiences.
Requirements
- Connect with customers to cultivate lasting relationships that drive repeat business.
- Review, validate, and process customer transactions with accuracy.
- Maximize customer success by offering personalized financial services that fit their lifestyle.
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
- Build new business by completing daily call campaigns.
- Assist in customer account management and collections by accepting payments and managing customer appointments.
- Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
Benefits
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
