Customer Support Manager (Hybrid - Atlanta,GA)

Shulware, a Togetherwork company, is seeking a Customer Support Manager to lead our customer support team and ensure every client receives outstanding service.

Requirements

• Minimum of 5 years of experience in customer support leadership, including managing team leads and driving performance in a SaaS environment.
• Bachelor’s degree preferred — or an equivalent combination of education and relevant professional experience.
• Demonstrated experience leveraging AI-driven tools, workflows, or process improvements to increase support efficiency and quality (highly preferred).
• A passion for delivering exceptional customer experiences.
• Proven leadership skills with the ability to coach and motivate teams.
• Strong communication and interpersonal skills—both written and verbal.
• Analytical and data-driven approach to problem-solving and decision-making.
• Ability to adapt to evolving client needs and shifting priorities.
• Experience using tools such as Zendesk or similar ticketing and reporting platforms.

Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company-paid holidays
• 6 weeks paid parental leave