Implementation Architect

Tonkean is seeking an Implementation Architect to join their Client Experience team. The successful candidate will have the opportunity to build and enable business processes for Fortune 1000 clients using the Tonkean platform. The role involves working with clients to understand their operational challenges and identifying opportunities to expand within the account. The ideal candidate will have relevant experience in a customer-facing role, project managing customer implementations for enterprise clients, and a strong understanding of SaaS and cloud-based software environments.

Requirements

• Relevant experience in a customer-facing role
• Experience with project managing customer implementations for enterprise clients
• Advanced understanding of SaaS and cloud-based software environments
• Knowledge and understanding of APIs and webhooks
• Understanding of database structure and how systems integrate and ‘talk’ with one another
• Proven experience with troubleshooting technical problems
• Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation
• Comfort in helping define customer workflow/automation requirements
• Ability to read between the lines to find the customer’s actual pain points and solve the answer

Benefits

• Competitive compensation & equity package
• New MacBook Pro
• Collaborative and talented team
• Diversity and inclusion opportunities