MCA Collections & Merchant Relations Associate

We are seeking a driven, proactive Collections / Merchant Relations Associate to manage a large volume of accounts, identify early warning signs, and work directly with merchants to resolve missed payments and negotiate short-term arrangements.

Requirements

• 1–4 years in MCA collections, small-business lending collections, merchant services, or similar financial services
• Outreach experience; comfortable making dozens of calls per day
• Strong negotiation and communication skills, especially in difficult or sensitive conversations
• Organized and detail-oriented with the ability to manage hundreds of accounts simultaneously
• Experience with LendSaaS or similar MCA/CRM tools is a plus
• Understanding of ACH flows, merchant cash advance structures, and payment processors preferred