Customer Service Representative (German)
TOPTALENTOdivelas, Portugal
Posted December 11, 2025
Contract / Temporary
About the Company
TopTalent is a specialized recruitment agency dedicated to pairing elite professionals with leading organizations. Leveraging a deep industry network and data-driven matching techniques, the firm identifies and places high-caliber talent across a variety of sectors. Its team focuses on delivering personalized placement solutions, ensuring that both candidates and employers achieve optimal fit and long-term success. By prioritizing quality over quantity, TopTalent distinguishes itself as a trusted partner for companies seeking top-tier hires and for professionals aiming to advance their careers with purpose-driven opportunities.
Job Description
Customer Service Representative (German) position available in Lisbon, Portugal. Native/fluency in German (C2) and English (B2) required. Previous customer service experience advantageous. Opportunity to work with a leading global travel & tourism brand.
Requirements
- Native / fluent in German (C2) both verbal and written
- Fluent in English (minimum B2 level)
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment
Benefits
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts