Business Manager
TranscomPortugal
Posted December 18, 2025
Full Time
About the Company
Transcom is a global provider of digitally‑enhanced customer experience (CX) and business process outsourcing solutions, serving more than 300 clients—including leading e‑commerce, fintech, and technology firms—across 28 countries. With a workforce of over 33,000 employees operating 90 contact centers and a robust work‑at‑home network, Transcom delivers end‑to‑end services such as customer care, sales, content moderation, back‑office support, and process automation. The company specializes in customer acquisition and retention, credit collection, legal services, market research, CRM consulting, and translation, leveraging data‑driven CX advisory and journey mapping to optimize client operations. By combining on‑shore, near‑shore, and off‑shore delivery models, Transcom helps brands elevate customer satisfaction, accelerate growth, and reduce operating costs.
Job Description
The Business Manager is responsible for supervising project teams and providing expert advice to promote business expansion. The position requires strong leadership skills, industry knowledge, and commercial strategy experience.
Requirements
- Strong leadership skills
- Deep understanding of the industry
- Significant experience in commercial strategy
