German-speaking Customer Service Representative - Madrid
TranscomMadrid, Community of Madrid, Spain
Posted December 15, 2025
Full Time
About the Company
Transcom is a global provider of digitally‑enhanced customer experience (CX) and business process outsourcing solutions, serving more than 300 clients—including leading e‑commerce, fintech, and technology firms—across 28 countries. With a workforce of over 33,000 employees operating 90 contact centers and a robust work‑at‑home network, Transcom delivers end‑to‑end services such as customer care, sales, content moderation, back‑office support, and process automation. The company specializes in customer acquisition and retention, credit collection, legal services, market research, CRM consulting, and translation, leveraging data‑driven CX advisory and journey mapping to optimize client operations. By combining on‑shore, near‑shore, and off‑shore delivery models, Transcom helps brands elevate customer satisfaction, accelerate growth, and reduce operating costs.
Job Description
We are looking for a friendly and professional German-speaking Customer Service Representative to join our team in Madrid. The ideal candidate will have excellent communication skills, be fluent in German and English, and have experience in customer service. If you are a motivated and detail-oriented individual who enjoys working with customers, we encourage you to apply.
Requirements
- Excellent communication skills
- Fluent in German and English
- Experience in customer service