Portuguese-Speaking Customer Solutions Specialist - Remote

Transcosmos is seeking a Customer Solutions Specialist to act as the primary liaison for assisting customers with billing questions, educating them about services and system capabilities, and resolving system issues. The role requires fluency in Portuguese and English and a fast-paced, demanding environment. Candidates should be customer-focused and possess strong communication and problem-solving skills.

Requirements

• Manage incoming phone calls, emails, and cases.
• Assist customers with billing and contract requests.
• Educate customers and answer general system questions.
• Troubleshoot user-reported issues with software and hardware.
• Keep records of customer interactions.
• Follow communication procedures.

Benefits

• Competitive salary
• Monthly performance bonuses
• Cafeteria
• Team building activities
• Flexible working environment
• Youthful environment
• Home office