IT Technician
TransdevBoston, Massachusetts, United States
Posted October 3, 2025
60000 - 65000 USD year
Full Time
About the Company
Transdev North America is a leading operator and integrator of mobility solutions, providing safe, reliable, and innovative transportation services across multiple modes including buses, rail, paratransit, and autonomous vehicles. With a focus on sustainability and long-term partnerships, the company serves people and communities in 45 U.S. states and D.C., offering a wide range of services from fleet management to health solutions. Transdev's commitment to safety, innovation, and environmental responsibility sets it apart in the industry.
Job Description
Transdev is seeking an IT Help Desk Technician to provide technical support and assistance to internal users regarding computer systems, software, and hardware issues. This role involves diagnosing and troubleshooting problems, maintaining IT systems, and providing training to users. The position will work closely with the IT Specialist to improve monitoring and support systems and provide recommendations for procedures or technology.
Requirements
- Proven experience working in a technical support role in an IT help desk environment.
- Available to be on call 24/7 (Including Holidays).
- Able to write system documentation for new and existing programs.
- Ability to effectively coordinate and manage system-wide computer interfaces.
- Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with remote support tools and ticketing systems.
- IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
Benefits
- Vacation
- Sick days
- Holidays
- 401(k) retirement plan
- medical
- dental
- vision
- life insurance
- short-term disability
- voluntarily long-term disability
