Monitoring Support Manager

Welcome to Transport for London Careers. The Performance Monitoring Team is responsible for collecting and monitoring the performance of bus operators in undertaking their contracts with London Bus Services Limited (LBSL). The team is also required to provide assessments and data to support business decisions as part of the tendering and performance management. The jobholder will manage the day-to-day collection, retrieval and reconciliation of bus operated mileage data and QSI data from bus operators.

Requirements

• Manage the production of mileage and QSI data
• Manage and monitor the Mileage coding/submission/finalisation process
• Manage the QSI survey design process
• Manage the 'Data Appeals' process
• Manage the impact of missing, incorrect or duplicated schedules on the mileage coding and QSI collection processes
• Ensure the mileage submission revert process is tightly controlled
• Manage the daily and weekly variance and exception processes for mileage data arising from iBus
• Manage the process of investigations, ascertain causes, liaising with relevant stakeholders
• Good analytical skills with an ability to interpret large amounts of data, solve complex problems and make judgements under minimum guidance
• Good keyboard skills and competent in use of the Microsoft Office software suite

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel