Associate Operation Manager - Customer Care Accommodation

Manage operational performance, oversee day-to-day operations, and ensure high-quality service delivery. Collaborate with BPO partners, analyze processes, and implement improvements to optimize productivity and customer satisfaction.

Requirements

• Bachelor's degree in any major from a top university
• Proficient Knowledge in Customer Satisfaction Management, related business Industry (hotel, travel agents, or any hospitality industry)
• Analytical Thinking: Strong analytical skills with the ability to assess performance data and propose actionable insights.
• Experience in managing BPO performance
• Strong strategic planning and execution skills.
• Excellent Knowledge in Service or Complaint & Recovery Management or Sales & Marketing Basic knowledge
• Strong writing, communication, presentation, negotiation and analytical skills
• English Proficiency. Demonstrated proficiency in English speaking and writing is required.
• COPC literate, COPC certified will be an advantage
• Proficient in Microsoft /Google/Business intelligence tools (BI tools)/CRM Tools products and other applications