Manage operational performance, oversee day-to-day operations, and ensure high-quality service delivery. Collaborate with BPO partners, analyze processes, and implement improvements to optimize productivity and customer satisfaction.
Requirements
- Bachelor's degree in any major from a top university
- Proficient Knowledge in Customer Satisfaction Management, related business Industry (hotel, travel agents, or any hospitality industry)
- Analytical Thinking: Strong analytical skills with the ability to assess performance data and propose actionable insights.
- Experience in managing BPO performance
- Strong strategic planning and execution skills.
- Excellent Knowledge in Service or Complaint & Recovery Management or Sales & Marketing Basic knowledge
- Strong writing, communication, presentation, negotiation and analytical skills
- English Proficiency. Demonstrated proficiency in English speaking and writing is required.
- COPC literate, COPC certified will be an advantage
- Proficient in Microsoft /Google/Business intelligence tools (BI tools)/CRM Tools products and other applications