Vendor Management Manager - Customer Care

Manage end-to-end vendor relationships, lead commercial negotiations, and maintain compliant vendor agreements. Collaborate with cross-functional teams to monitor vendor performance and drive continuous improvement.

Requirements

• Bachelor’s degree in Business, finance or related field.
• Min 8 years of experience in vendor management, outsourcing and partnerships.
• Proven track record in managing multi-country and complex vendor / partner ecosystems.
• Strong commercial acumen and negotiation skills.
• Experience in customer care or contact center environments is highly desirable.
• Excellent analytical, communication, and stakeholder management skills.
• People leadership experience with small to mid-sized teams.