Support Representative
TricentisCork, Ireland
Posted December 22, 2025
Full Time
About the Company
Tricentis is a technology company that strives for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it.
Job Description
Support Representative providing technical support for Tricentis catalog with a concentration in Tricentis Tosca product, working 3 days a week in office in Cork, Ireland.
Requirements
- Technical analysis and processing of requests from all customer segments
- Responding to issues, requests and inquiries via self-service cases, live chat, phone and video
- Identify & organize cases according to priority and escalate cases to engineers when necessary
- Make suggestions and help improve with internal documentation and knowledge base content
- Collaborate with customers to deliver a superior customer experience
Benefits
- Pension plan
- Private health insurance
- Group Life Insurance
- Enhance statutory Maternity Pay
- 2 paid days Volunteering Leave per year