Application Customer Support

As a Technical Customer Support Specialist, you will develop expertise in MEP software and provide support to clients in the construction and infrastructure sector. You will work in a growing global tech business that invests in your development and provides a collaborative environment.

Requirements

• Experience in a customer service role and/or technical support role
• Excellent written and verbal communication skills
• Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
• Experience in estimating, purchasing and contract management within the construction industry (advantageous)
• Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
• Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things

Benefits

• Competitive salary
• Opportunity to develop expertise in MEP software
• Collaborative and innovative work environment
• Training and development opportunities
• Employee recognition and reward programs