Application Support Specialist

We are seeking an Application Support Specialist to join our team in Lake Oswego, OR. As a software-savvy problem solver, you will use cutting-edge AI tools to troubleshoot and resolve critical challenges for our customers in the construction accounting and project management industry.

Requirements

• Technical Troubleshooting: Proven ability to master complex software products quickly and communicate technical concepts to individuals with varied backgrounds.
• Customer Empathy: Exceptional active listening skills with a natural ability to defuse high-pressure situations and maintain a service-oriented mindset.
• Analytical Mindset: Strong problem-solving skills with a commitment to quality and ensuring timely solutions to customer issues.
• AI Literacy: A basic understanding of AI agents and a willingness to use AI tools to drive case handling efficiency.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans