The TechOps Engineer plays a crucial role in the successful implementation and deployment of Application solutions on hosted and on-prem customer servers. This position involves working closely with cross-functional teams.
Requirements
- Deployment Planning and Coordination
- Technical Expertise
- User Support and Training
- Create and maintain deployment documentation
- Continuous Improvement
- Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or other similar providers
- Proficiency in cloud services like compute, storage, networking, databases, and security
- Understanding of cloud deployment models, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS)
- Proficient in system administration tasks, including server provisioning, configuration management, and troubleshooting
- Knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments
- Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM
- Fundamentals of Business Accounting
- Analyse various financial statements and checking accuracy
- Invoice processing in accounts payable and receivable
- Basics of Payroll Management
- Understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection
- Proficiency in scripting languages like Python, Bash, or PowerShell for automation would be big plus
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in deployment support, software implementation, or a similar role
- Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify ones
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
- Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits a willingness to try new things
- Demonstrates excellent written and verbal communication skills, active listening, transmits information accurately and understandably
- Consistently seeks feedback effectively presents and explains information to various group sizes and levels of knowledge
- Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment
- Consistently at work and on time follows instructions, responds to management direction, and solicits feedback to improve performance
- Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective
