VIP Account Manager - Ontario
Triskel ConsultingToronto, Ontario, Canada
Posted December 11, 2025
Full Time
About the Company
Triskel Consulting is a leading EMEA recruitment and HR solutions partner that delivers end‑to‑end talent acquisition, RPO, payroll, and training services across Europe, the Middle East, and Africa. With over 15 years of experience, the firm specializes in executive search and talent placement for high‑growth sectors such as IT/Tech, Fintech, Pharma/Life Sciences, and iGaming, while also offering comprehensive HR advisory and payroll outsourcing. Triskel differentiates itself through a client‑centric approach rooted in communication, honesty, and a dedication to people, partnering with top training experts and global payroll providers to ensure efficient, scalable solutions. The company’s forward‑thinking culture is further reflected in its willingness to accept cryptocurrency payments, underscoring its commitment to innovation and flexibility for clients.
Job Description
Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers to nurture and manage high-value players within their market.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management within Real Casino environment.
- Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
- Outstanding communication and interpersonal skills.
- Great communication skills in English.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
- Ability to work on B2B bases initially and from the office once open (around November).
- Availability to work on shifts Monday to Sunday until 2,00am (night shifts and weekends are worked from home)